Dualtron USA

I had a really fantastic experience with the team at Mini-motors, San Rafael when I bought my Dualtron 1- This is a great Scooter , but when I saw the difference in this vs the Dualtron 3- I had to make a move -up and , again, had a fantastic experience with everyone at Mini-Motors. They are extremely helpful- they explain things slowly and carefully- and they have a great energy about them.

Terrible scooter design flaws which cause dangerous safety issues, and if you have a problem with your $5000 scooter they send you in never ending circles telling you all the problems are "normal" and brush off all the defects/problems until your warranty expires (numerous other reviewers complained of this exact same treatment I got so this is their normal pattern, not just a 1-time mistake or lapse of judgement) then they tell you you have to buy the replacements parts since they are past the warranty period, and their folding stem designs on most/all early 2023 and older scooters have design flaws which cause all their stems to wobble A LOT (like 1" to 3" forward & backward no matter how tight you make the stem clamp!) which leads to some stem hinge assemblies snapping while you're riding like mine did! I've never crashed/abused my scooter, never taken it off-road, never jumped it, never got it wet, and never even dropped it on it's side, so it looks like the best taken care of scooter for its age that you'll ever see...because it is! DO NOT expect them to take responsibility for any defects or problems no matter how much you paid, because I paid over $5000 (before tax) for my scooter + additional upgrade parts and was brushed off literally over a dozen times for over a year with NONE of the safety issues and other problems that I informed them about were ever fixed, nor did they ever even tell me to go to any authorized repair center to have all the problems checked like any average company would do, nor did they ever offer to accept a return of my scooter to check it out themselves like any responsible company would do to verify the severe safety issues I informed them about numerous times, nor did they ever offer to exchange it for one that didn't have multiple severe defects and safety issues like any company that values their customer's safety & happiness would do!

Cooper is a great guy that goes out of his way to help people. I didn't even buy my Dualtron from him and he has done a hell of a lot more for me than the dealership that actually sold me the scooter. He's very knowledgeable and very friendly. If you're in the market for a great electric scooter backed by excellent customer service I highly recommend that you talk to Cooper and Price over at Mini Motors USA. You won't be disappointed.

I stripped a crucial bolt that made servicing my Dualtron Storm impossible. Called up MiniMotors to ask them if they have any advice and a man in sales named Price (a fitting name if I say so myself), went above and beyond helping me figure out a solution that involved cutting a notch in the bolt head and using a flathead to pry it out. He had absolutely no obligation to help me with a maintenance problem on a sales call, but he graciously told me about his experience with the bolts and how to get out of the pickle I had got myself into. This is just one more reason why I recommend MiniMotors to everybody. Great products, knowledgeable staff that are willing to help. More expensive then the alternatives, but I also remember the frustration of sending unanswered emails to overseas companies, and tossing out old hardware because I couldn't source a part.

Here’s what makes the difference between Minimotors and most all the other electric scooter folks out there. I have five scooters, two victors, an original thunder, an original storm and just got a new thunder 3. I can call minimotors on the phone and they are answering the phone, not sometimes, not leave a message and we will call you back, they answer the phone ALL the time, whoever answers is someone I can understand and they take the time with me to give me the Help in regards to diagnosing and what part I need, they will direct me in the best way to fix a particular issue. The support for these scooters is what makes the difference to me, otherwise if they break, which they will you might as well throw them in the garbage so the support that you get from Minimotors, it’s their secret sauce. All the guys are friendly and awesome. I’m a commercial pilot and travel all over the world and love electric Transportation of all flavors, these guys stand out to me that’s why I brag about them everywhere I travel. Thank you guys !

Great scooter, even better customer service! There was a little bit of a delay in getting my scooter shipped out (because the scooter is so popular it's hard to keep in stock, a true testament to the quality of the product), and the company immediately had someone call me and email me to let me know and make sure the delay was okay. Excellent people and an awesome scooter, I can't recommend them enough!

Every time I call them to get sales or service, they are exemplary in their service willingness to help and walk you through Any process. I had an issue with the scooter And a warranty and I talk to them and they took care of me. Excellent customer service.